FAQ

New Users

  1. What is the PawPrints on-line ordering system?
  2. How does it work?
  3. What file formats are supported?
  4. What types of documents can be produced?
  5. What is the process for submitting a document?
  6. Do I need to download software to use the ordering system?
  7. What are the end user system requirements for using the ordering system?
  8. Is there any limit to the size of file I can send?
  9. Why should I use this service when I can send e-mail document attachments?
  10. How do I get started?

Tips on Using the GSU University Printing and Copy Corner Ordering System

  1. How long does it take to upload a document?
  2. When I try to upload my documents with Netscape, they don't appear on the file upload screen.
  3. If I send out the same document more than once, do I need to upload it each time?
  4. How late can I upload a document?
  5. What are the personal and corporate address books?
  6. If I am sending a document to several recipients, can I send a personal note to each?
  7. Is there a limit to the number of recipients to whom I can send a document?
  8. What is the difference between the personal filing cabinet and the corporate filing cabinet?
  9. Can I edit my documents stored in my personal or corporate filing cabinet?
  10. Can the ordering system match my fonts?
  11. How can I be sure that my document will be printed exactly as I expect?
  12. Can I use the browser "Forward" and "Back" buttons to navigate through the process of submitting a document?
  13. Do I need to be at my computer to use the ordering system or to access my account?

Answers: New Users


1. What is the GSU PawPrints ordering system?

An online web-to-print ordering system is a web-based job submission and print production software solution. Using a Web browser, you can submit electronic files or choose them from a catalog for digital print production.

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2. How does it work?

Using your Web browser, upload or choose from a catalog the files you want printed.  You can specify how each document should be produced and delivered - all without downloading custom software onto your computer.

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3. What file formats are supported?

NowPrint supports most popular applications and file formats. The following common applications and file formats are currently supported:

  • Microsoft® Word
  • Microsoft® Excel
  • Microsoft® PowerPoint
  • Microsoft® Publisher
  • Microsoft® Visio
  • Adobe® Acrobat PDF
  • Adobe® InDesign
  • Corel® WordPerfect
  • Rich Text Format
  • Plain Text
  • TIFF, GIF, JPG, PNG

If you are interested in support for specific formats not included in the above list, please contact our Customer Support team.

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4. What types of documents can be produced?

A wide variety of documents can be printed, bound, and delivered, including:

  • Letters
  • Contracts
  • Presentations (including transparencies)
  • Proposals
  • Manuals
  • Reports
  • Sales collateral
  • Meeting notes
  • And more!
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5. What is the process for submitting a document?

The process for submitting a document is quick and easy:

  1. Enter a recipient
  2. Upload the document file
  3. Proof your document with our patent-pending print preview tool
  4. Select paper and binding options
  5. Select delivery options
  6. Depending on the payment method chosen, enter your payment information or contact us as detailed in the payment section at the end of the ordering process.
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6. Do I need to download software to use the ordering system?

No. No special software is required to use the service.

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7. What are the end user system requirements for using the ordering system?

The following operating systems and browsers are supported:

  • Windows® 95/98/NT/2000/XP/Vista
  • Macintosh™ OS9/OSX
  • Netscape™ 4.7 and above
  • Internet Explorer 5.0 and above
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8. Is there any limit to the size of file I can send?

No, there is no limit.

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9. Why should I use this service when I can send e-mail document attachments?

The online ordering service is quick and secure. E-mail document attachments can become corrupted in the transmission process, may not open due to software incompatibility, and may be easily lost, ignored, or deleted. E-mail document attachments also place the burden of printing a document on the recipient.

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10. How do I get started?

Register as a new user on the Login Page and proceed with using the system.  If you are a faculty or staff member in a department and you need access to the catalog of official Georgia State University documents such as business cards, letterhead, envelopes, please contact us pawprintsclk@gsu.edu.

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Answers: Tips on Using NowPrint


1. How long does it take to upload a document?

Upload times depend on the size of the file, the amount of graphics, modem speed, and other variables. High-speed modems, including cable modems and DSL lines, decrease upload time.

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2. When I try to upload my documents with Netscape, they don't appear in the file upload screen.

This issue is specific to the Netscape browser. The "Files of Type" menu on Netscape's file upload dialog box defaults to HTML files. As a consequence, only files with a .HTM or .HTML extension will appear in the browser window. To see files of any other format, open the "Files of Type"  menu and select the "All Files (*.*)" option.

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3. If I send out the same document more than once, do I need to upload it each time?

No. The ordering system provides you with both personal and corporate filing cabinets, which are ideal for storing documents sent out frequently, such as presentations, manuals, brochures, sales information, or even price lists. Once documents have been stored in your personal or corporate filing cabinet, you can access and send them from any Internet-enabled computer.

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4. How late can I upload a document?

Documents can be loaded 24 hours a day, 7 days a week, from any Internet-enabled computer or device.

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5. What are the personal and corporate address books?

Both the personal and corporate address books allow you to store names and addresses for future use. By storing recipient details in address books, you can conveniently select recipients without having to re-enter their information. Also, when your contacts are stored in the address books, you can send a document at a moment's notice from any Internet-enabled computer; you do not need to have the contact's information with you.

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6. If I am sending a document to several recipients, can I send a personal note to each?

Yes. The "Edit Cover Note Comment" function allows you to send a personalized note of up to 15 lines to each of your recipients.

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7. Is there a limit to the number of recipients to whom I can send a document?

No. You may send documents to as many recipients as you would like.

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8. What is the difference between the personal filing cabinet and the corporate filing cabinet?

As the name suggests, only you have access to your personal filing cabinet. The corporate filing cabinet can be used to store documents shared by company employees.

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9. Can I edit my documents stored in my personal or corporate filing cabinet?

No. Documents stored in the personal or corporate filing cabinets can not be edited on the server. For security and privacy reasons, you should revise files on your computer and upload them again.

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10. Can the ordering system match my fonts?

Font support depends upon your particular configuration. Please contact your print production department for details. You may use the print preview function to examine your fonts before placing an order.

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11. How can I be sure that my document will be printed exactly as I expect?

The print preview function allows you to view and examine your document before placing an order. The document will print with the same dimensions, fonts, line-wrapping, and other formatting that appears in the print preview. Please note that preview images are lower-resolution than the final production output in order to reduce the time it takes to download the images over your Internet connection.

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12. Can I use the browser "Forward" and "Back" buttons to navigate through the process of submitting a document?

It is recommended that you instead use the "Next" and "Previous" buttons on the Web site to navigate back and forth through the process of submitting a document. Some browsers may allow you to use the "Forward" and "Back" buttons as well; however, if you receive a "Data Missing" error, click the "Reload" button.

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13. Do I need to be at my computer to use the ordering system or to access my account?

No. You can access the service from any Internet-enabled computer or device, including devices found in airport terminals.

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